Terms of Service

These terms of service set out the rules for the provision of debt collection services by HI Sp. z o.o. They form an integral part of every agreement concluded with a client.

Last updated: 2026-05-12

This is an informational translation. In case of discrepancies, the Polish language version shall prevail.

§1. Definitions

The terms used in these terms of service have the following meanings:

  • Contractor / Hadyński Inkaso — HI Sp. z o.o. with its registered office in Wrocław
  • Client — a natural person conducting business activity, a legal person or an organisational unit that commissions the Contractor to provide a debt collection service
  • Debtor — an entity against which the Client holds a due and payable monetary claim
  • Case — a single debt collection assignment concerning a specific receivable
  • Commission — the Contractor’s remuneration dependent on the amount recovered

§2. Scope of services

Hadyński Inkaso provides the following debt collection services:

  • Amicable debt collection (by phone, by letter and in the field)
  • Court debt collection and bailiff enforcement
  • International debt collection (EU and non-EU countries)
  • Debtor asset tracing
  • Business intelligence checks
  • Legal services and advisory
  • Preventive stamp
  • Other services listed in the current offer at hadynski.pl

§3. Conclusion of the agreement

The agreement between the Contractor and the Client is concluded in written form (on paper or electronically with a qualified/trusted signature). Before signing the agreement, the parties agree on:

  • The scope of the commissioned debt collection activities
  • The amount of the commission
  • The term of the agreement
  • The method of reporting and communication

Each case is priced individually after a preliminary analysis of the submitted documents.

§4. Client’s obligations

The Client undertakes to:

  • Provide complete and truthful case documentation (invoices, contracts, correspondence, payment demands)
  • Immediately inform the Contractor of any payments made directly by the Debtor
  • Refrain from parallel debt collection activities through other entities without the Contractor’s consent
  • Cooperate with the Contractor while the case is being handled (e.g. granting powers of attorney for court proceedings, if necessary)

§5. Remuneration

The Contractor works exclusively on a success fee basis — with no upfront fees for accepting a case. The amount of the commission depends on:

  • The characteristics of the case (B2B / B2C, domestic / international)
  • The principal amount of the receivable
  • The age of the debt
  • The difficulty of the case

The commission is due on every amount paid by the Debtor after the date of concluding the agreement, regardless of whether it was paid directly to the Contractor or to the Client.

§6. Timeframe

The standard term of the agreement is 90 days (regardless of whether the case is domestic or international), with the possibility of extension. We close most cases within 14–60 days of their acceptance.

§7. Complaints

Complaints regarding the services provided may be submitted:

Complaints are processed within 14 business days. In particularly complex cases, this period may be extended by a further 14 days, of which the Client will be informed.

§8. Personal data protection

The rules for processing the personal data of the Client and the Debtor are described in a separate document — the Privacy Policy.

§9. Final provisions

  • Matters not regulated by these terms of service are governed by the provisions of the Polish Civil Code and other applicable laws
  • The parties will seek to resolve disputes arising from the agreement amicably; failing an agreement, the competent court is the court for the Contractor’s registered office
  • These terms of service may be amended — Clients will be informed of any changes 30 days in advance

This document is a framework document. The detailed terms of handling a specific case are governed by an individual agreement.